Phase II Technology

Apoca-optimism: Notes from SXSW

Apoca-optimism: Notes from SXSW cloos Wed, 04/01/2026 - 11:25

South by Southwest, SXSW, or simply "south by": no matter how you say it, Austin hosts a one-of-a-kind festival, boasting celebrities, music, art, and cutting edge innovation splashed across downtown.

On the other side of it, I find my brain stuffed with that new-things goodness that only brilliant people having inspiring conversations can bring. And tacos. Really great tacos.

I can't share the tacos with you all, but I can pull on a few mental threads. Because across very different sessions, from biotech to product strategy to design measurement, I kept hearing the same thing underneath it all: the old ways of knowing what's real, what's valuable, and what's possible are breaking down. And the people who will thrive are the ones learning to navigate by conviction rather than certainty.

There's a word for that feeling. I heard it somewhere in the blur of south-by, and it stuck: apoca-optimism. One of those phrases that makes you go "Yeah. YEAH. That's it exactly." In a world spinning on a tilt-a-whirl of changes and AI upheaval, it's hard to look at what's coming without some sense of dread. Of a massive and imminent ending. But also... maybe something beautiful too? The weird and wild and wondrous things at our feet right now. A raw abundance of possibility.

That tension, between ending and beginning, and the overwhelm of navigating it, ran through everything I heard and saw.

The impossible, now merely difficult

Decoding Nature: How AI is Learning to Program Biology

Take the collaboration between Basecamp Research, Microsoft, and UPenn. Together, they've built an LLM that doesn't speak in human language. It speaks in the language of life itself: DNA. The questions being asked of their model, EDEN, are uncovering new antibiotic targets for an increasingly drug-resistant host of diseases. And the accuracy is staggering: 95% hit rate in predicting antimicrobial function.

Getting there was no meager task, and absolutely not "vibe code." The raw data for such a project was missing, simply not enough sequences to train on. Scientific publications aren't like the rest of the internet. They contain only the end product of thought: years of work distilled into a single paper. For a model, this is like learning to speak English by only hearing the last word of every conversation. Validation was its own problem: you can spot a mangled sentence in a heartbeat, but can you spot a mangled protein? And DNA itself is not a clean language; it's riddled with inconsistencies and "junk" sequences.

But here's the thing: these problems are now merely difficult.

Much ado is made of AI's leaps towards greater efficiency. In essence, being better at familiar flavors of busy. And those improvements are genuinely revolutionary: changing the equation of effort shatters everything from engineering to law practice. But projects like EDEN aren't just doing difficult things more easily. They are doing what was previously impossible.

Hearing smart people share about the miraculous work they've done, sitting fifty feet away, talking to a room full of people eagerly taking notes... there's something contagious in that.

Prospectors and prospecting

How to Build AI-First Products: Models, Memory, Mastery

Not everyone had stories of miraculous change. There was also a sober sifting of the meaningful from the hype. I particularly appreciated this session, because it asked the multi-million-dollar question: in a gold rush, how many prospectors actually strike gold?

There can be little doubt that hype is in abundance. Much like the early ages of the internet or mobile devices, there's a sense of urgency to "just add AI." But in the scramble to not be left behind, some efforts are not just pointless, but quite costly. Remember Jasper AI, the content-writing darling? Mountains of seed money, and then the foundation models simply got better and swallowed the value proposition whole. Or BloombergGPT: millions in investment, rendered obsolete in months when GPT-4 not only matched but outperformed it.

We're far enough into this era that the blunders have had time to mature and be plucked. So what separates the products that endure from the ones that get swept away?

The ground moves fast when models improve faster than your product roadmap. Durability doesn't come from wrapping AI in a pretty shell, or specialized training. It comes from building something that foundational models can't have and competitors can't easily catch up to. The model is not your moat, the data it’s built on is.

Directionally rigorous, not falsely precise

Beyond Beautiful: A Data-Driven Framework for Design ROI

Every day we're asked to make decisions faster, with more data, and higher stakes. So how do you act with conviction when the ground won't stop moving? I found that satisfyingly missing puzzle piece in a session on measuring the real ROI of design. On its face, a brass tacks topic: how do you talk the budget people into letting you do beautiful things? But the deeper message was the one that tied everything together for me.

The presenters had built an actual formula for predicting design's fiscal impact, scoring problem severity, design influence, and execution quality to estimate return on investment. What struck me was that the most important thing about it wasn't the math (which was pretty cool). It was the posture. The willingness to say: we can't prove this precisely, but we can prove it directionally, and that's enough to act on.

Their phrase for it was perfect: directionally rigorous, not falsely precise.

In a world where data has never been cheaper or more abundant, I think this is essential framing. Humans, and our AI agents, make surprisingly poor decisions in information-rich environments. We cherry-pick what already proves what we want. Call it cognitive bias or context poisoning; it's the same root issue. By letting go of the false promise of precision and more-is-more thinking, and focusing on the harder to measure shape of truth, we can gain actual insight. We may not have all the data, but we usually have order of magnitude understanding. Our six-figure design updates are solving an eight-figure problem. Let’s stop worrying about the precision on our estimates. 

This applies far beyond design. It's the same discipline that separates the durable AI product from the flash-in-the-pan one. It's the same instinct that let the EDEN researchers push forward without clean data or easy validation. Knowing you can't be exactly right, and building anyway. With rigor, with humility, with direction.

What I brought home

There are more intertwining threads from SXSW than would fit here. But these were the ones I carried out of the murmur and burble of downtown Austin:

The impossible is now merely difficult and our old sense of what's "realistic" can no longer be trusted. A gold rush is underway, and many prospectors will fail because they're chasing the first sparkle, instead of getting real about where to focus. And in all of it, the skill that matters most is learning to be directionally right rather than precisely comfortable.

The world is terrifying and extraordinary. The people who showed up at SXSW aren't pretending otherwise. They're learning to build in the turbulence.

That, and the tacos. The tacos were really something.

Proudly written with editorial assistance from my good buddy Claude.

 

 

Publication Date Wed, 04/01/2026 - 11:25 Caroline Casals Software Architect

Caroline is an Acquia-certified Site Developer and Acquia Approved Site Studio 6 Site Builder who is one of our most passionate technical consultants.

Featured Blog Post? Yes Has this blog post been deprecated? No Summary South by Southwest, SXSW, or simply "south by": no matter how you say it, Austin hosts a one-of-a-kind festival, boasting celebrities, music, art, and cutting edge innovation splashed across downtown. In a world spinning on a tilt-a-whirl of changes and AI upheaval, it's hard to look at what's coming without some sense of dread. Of a massive and imminent ending. But also... maybe something beautiful too? The weird and wild and wondrous things at our feet right now. A raw abundance of possibility.
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SXSW 2026: Where Health, AI, and the Systems That Shape Us Converge

SXSW 2026: Where Health, AI, and the Systems That Shape Us Converge cloos Tue, 03/24/2026 - 17:42

SXSW has always been a place for trendspotters. The content and experience is known for being everything, everywhere, all at once. Only when backing away and reflecting, can one see above the waves.  

This year, my realization hit close to home. Health is no longer siloed and treated separately from other industries. It is becoming part of something bigger: an interconnected system that spans technology, biology, environment, and the basic human behaviors and desires we often set aside for industry specialization.

One session that really stayed with me was led by Dr. Samantha Tucker-Samaras, who shared new research on the skin microbiome. For the first time, scientists are drawing a direct connection between the presence of specific bacteria, particularly Cutibacterium, and lower stress levels and improved mood. The mechanism is the skin:brain axis. It challenges how we have traditionally thought about both mental health and skincare. 

While these kinds of biology and science talks were the most interesting to me, no one can deny how we’re getting to these breakthroughs; it’s the underlying presence in every conversation-- the role of AI. The patterns connecting microbiome data to emotional wellbeing were uncovered through advanced models that can see and synthesize what humans cannot (in any reasonable amount of time, anyway). These recognizable patterns build on something I have been exploring over the last couple of years: how can AI unlock insights about our health that were previously invisible? In my own experience, data paired with the right tools can become a real game changer as we start to take more responsibility for our own health and wellbeing. 

Each session in the SXSW Health Track pushed the idea further. Conversations about optimizing metrics like sleep or fitness were almost non-existent. Through the emergence of insights and learnings derived by AI,  we are starting to understand that our bodies function as a complex ecosystem that responds to a wide range of inputs, not just 3 or 4 KPIs. What we eat, what we put on our skin, and the environments we spend time in all play a role and can impact/disrupt our ecosystem.

Of course, in having the privilege of Phase2 sending me to this event, they asked:  what does all of this learning mean for our business? How can we be better at pushing forward AI in Health, practically and accurately. 

At Phase2, over the last couple of years, we’ve been focused on helping organizations move beyond experimentation and into real application of AI. We’ve been  building digital products that work in complex environments like healthcare. The challenge is not just generating insight and crunching large data sets, but actually implementing it in a way that is scalable, connected, and centered around real human needs. It feels like the healthcare industry is a mirror image of our biological bodies: detailed, dependent on myriad functions, and… balance and symbiosis is everything.

Connecting those dots and having these conversations with new and old friends made SXSW especially meaningful this year. A common mindset and inspired innovation can sometimes be hard to find, but at this conference, it was in abundance.  For example, I spent some time with Caitlyn Craft from Genentech, whose work sits at the intersection of learning, technology, and innovation. There was a shared focus on how to apply emerging technology thoughtfully, not just for efficiency, but for real impact.

It is easy to talk about the future of health in abstract terms. It is different to be surrounded by women who are actively shaping it. There is a level of clarity, practicality, and systems thinking that makes the conversation feel grounded and real.

Walking away from SXSW, the takeaway for me is that the future of health is holistic. It is not about isolated solutions. It is about understanding and working with the systems that shape us.

That is true in our bodies and it is true in the products and experiences we are building. And it is where some of the most meaningful innovation is starting to happen.
 

Publication Date Wed, 03/25/2026 - 17:42 Nicole Lind Chief of Staff

In partnership with our CEO, Nicole’s mission as Chief of Staff is to ensure alignment across all organizational areas of Phase2.  By empowering our leadership team and focusing on integration across departments, she oversees growth across our capabilities and offices. Nicole is also a driving force behind Phase2’s Tech Unites Us social impact program and our Diversity, Equity, and Inclusion initiative.

Featured Blog Post? Yes Has this blog post been deprecated? No Summary SXSW has always been a place for trendspotters. The content and experience is known for being everything, everywhere, all at once. Only when backing away and reflecting, can one see above the waves. This year, my realization hit close to home. Health is no longer siloed and treated separately from other industries. It is becoming part of something bigger: an interconnected system that spans technology, biology, environment, and the basic human behaviors and desires we often set aside for industry specialization. Topic Artificial Intelligence SXSW Banner Plum.png Promo Image